Use this topic page when pricing transparency matters before you go deeper into the case.
This page brings the main pricing and support expectation questions together so people can see how Fundsback frames fees across refund and secondary pension services.

“Got €16,400 back. Camilo kept me updated every step.”
James T. · Canada
FAQ
Key questions
Pension Refund follows a no-win-no-fee model. You only pay when the refund is successfully paid out. The standard success fee is 9.9%, with a minimum of EUR 899 and a maximum of EUR 2,631.58. Right now, Fundsback offers a limited discount of 5% on these fees, bringing the effective rate to 9.405% (minimum EUR 854.05, maximum EUR 2,500). The cost of an external lawyer is included. There are no upfront payments or hidden charges.
Pension Assist should position pricing with the same transparency standard as the refund path. The right fee logic can still depend on service scope and case complexity, so the current terms should be clarified before you move deeper into the process.
Yes, it is possible for you to apply for a pension refund yourself. You will then have to handle all the preparation, submission, and back and forth with the German authorities and bureaucracy yourself. On the other hand, by using a service like Fundsback, you will enjoy a hassle-free refund process without any need for active research or preparation from your side, since Fundsback takes care of all the documentation. Furthermore, your case will be submitted by a German lawyer who will make sure that your claim is correctly prepared, submitted and processed, and who will answer all queries from the German Pension Insurance directly.
Next step
Start with the clearest next step for your case.
Use the pension-check entry for refund-led cases or contact Fundsback when you need a more guided service path.

